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Customer Care

Our mission is to provide our subscribers and customers with high quality services and products that support a healthy lifestyle, and our vision is to be the leading fitness brand in Africa.

We are committed to providing excellent customer service to all our customers and we have a zero-tolerance policy for poor customer service. To achieve our vision, we must exceed the expectations of our customers in everything we do and this requires that we are committed to providing outstanding customer service at all times.

To ensure that we constantly deliver the high level of customer service that our customers expect and deserve, we will always:

  • be polite, professional, and courteous

  • be responsive to customer inquiries and requests

  • handle customer complaints promptly and effectively

  • continuously strive to improve our level of service​

We will never:

  • keep customers waiting unnecessarily

  • fail to follow up on promised actions

  • take for granted the trust you have placed in us to be discrete with your personal information and purchases

If you have any questions or concerns, please do not hesitate to contact us on  

Privacy & Safety

Privacy Policy & GDPR


We are strongly committed to safeguarding consumer privacy on our website. We operate under the following set of strict privacy principles:

The only information we obtain about our members for use is information we need for sending out newsletters, contacting members if/when required and auto-filling of orders for return customers. That information is never revealed, resold, or made public for any reason.

Personally identifiable information provided by members (name, e-mail or home address, etc.) is never disclosed to anyone. 

We make use of a 3rd party payment gateway for processing of orders made on our website and we abide by the requirements of these 3rd party for processing of orders. Information collected by 3rd party payment gateway is encrypted and held, securely by our authorized payment gateway: We do NOT hold credit card information

Data Categories

  • Visitor

  • Member

  • Subscriber

Visitors are people who have navigated to our site.The only consent required from Visitors is consent for our cookies. Our cookies enable us to manage your visit and remember preferences made - e.g. to remember whether a visitor consented to cookies and so disable the pop-up notice. We use Google Analytics to tell us which pages are more popular, and we use that to guide our content. Visitors can contact us using the Contact Form provided.

Completing the Contact Form: As this requires an email to reply to, Visitors give consent to the message being sent to us using secure transmission. Visitors consent to us responding to that message. The thread is kept to ensure continuity of correspondence. All emails are retained to protect our company in the event of litigation.

Visitors can join the site as Members. This will escalate the Visitor to “Member” status.

Completing the Membership form: The form requires the visitor to provide 'Member Data': name, email, username, strong password. Member Data is stored securely in our Members Database. Member Data is needed to allow the member to log in and access privileged content and participate in the private forums.

Visitors can subscribe to our newsletters. Subscribers are Visitors who have taken an extra consent step to receive our newsletters.

Complete a subscription form to receive our newsletters via email. The subscription form requires consent from the visitor to provide an email address and receive our newsletters. Subscribers can unsubscribe at any time and the service will be terminated accordingly.

Data Protection

Our Privacy Policy complies with GDPR and NDPR standards. For clarification:

Lawful Basis for Processing:

(a) Consent: Each member must give clear consent for us to process their personal data when they subscribe or purchase products and services from Bodystation

(b) Contract: As an eCommerce, site the processing of personal data is necessary for contractual delivery of products and services

(c) Legal obligation: The processing of data is necessary for Bodystation to comply with the law

How We Use Your Data:

  1. Personally identifiable data is requested for sending out newsletters, for contacting members if/when required and for processing/delivery of orders

  2. Personally identifiable data sent to us via forms on our site is always secured using the latest encryption 

  3. Personally identifiable data is stored on our secure database and is used to allow us to identify, service and support our subscribers and customers

  4. Personally identifiable data is retained to meet legislative and tax reporting and investigation requirements

  5. Subscribers can instantly and at any time access and manage their personally identifiable record by navigating to 'My Account’ section on their profile page

  6. Subscribers have the right to withdraw permission which they can do by clicking on the unsubscribe link in our communications or using the Contact Page 

  7. Subscribers have the right to be forgotten which they request by email using the Contact Page (Data will be deleted as permitted by legislative requirements)

This section is provided to help you understand your rights and make an informed decision about the consent needed to collect, store and process data at each level.


Each time a member logs into our site, we store a temporary "cookie" in the browser files of the member computer. This cookie is used during your online session to allow you free access to the member's area, without repeatedly requiring you to re-enter your username and password. Whenever you log off or leave the site, the cookies file is automatically removed.

External Links

To provide visitors with greater value, some of our pages may provide links to various third-party websites.

In no case is member information or 'cookies' provided to the third-party sites. However, keep in mind that many sites do attempt to capture visitor information when you browse those sites.

Once you leave our site, we are not able to alert you should another site attempt to gather information from your browser.

Private Forums

We provide our members with a multi-tiered message board (also known as "forum" or "forums") that makes sharing information with other members easy.

To protect your privacy when posting or replying to messages in the message board, your personal information and email is not revealed. However, remember that any information that you disclose in the message board areas can be read by all other members, so exercise caution when deciding to disclose your personal information.

In addition, when you sign up for membership and choose your username, that username will be displayed inside the members-only forum. You can use your real name as your member username but remember that it will be displayed inside the members-only area each time you make a post. If you prefer, you can use a pseudonym or nickname as your member username for more privacy.


Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. We employ strict security measures to safeguard online transactions; personal information is stored in a secured database and always sent via an encrypted internet channel.


Our site gives users the opportunity to opt-in to receive emails or other communications from us. You can be assured that we never reveal, sell, or make available your email address to anyone for any purpose.

Bodystation strives to offer its visitors the many advantages of internet technology to provide an interactive and personalized experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any third party.

How we gather information from users

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate, and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters, or when you make a purchase. You may provide information when you participate in forums, and other interactive areas of our site.

Like most websites, Bodystation also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your username and password, sparing you from having to re-enter that information each time you visit. 

In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be asked to re-enter your username and password, and we may not be able to customize the site's features according to your preferences.

What we do with the information we collect

Like other web publishers, we collect information to enhance your visit. We respect your privacy and do not share your information with anyone.

Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). 

Personally Identifiable Information collected by Bodystation may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, and other communications with you. Certain third parties who provide technical support for the operation of our site (our web hosting service or tech support staff, for example) may access such information. We will use your information only as permitted by law.

In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.

Affiliated sites, linked sites and advertisements

Through Bodystation, you may be introduced to, or be able to access, information, websites, features, contests or programs offered by other parties. Bodystation is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.

You should also be aware that if you voluntarily disclose Personally Identifiable Information on forums, that information can be viewed by other members and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. 

Membership termination, rule violations and privacy

In the event of a serious violation of website rules, policies or terms of agreement, Bodystation reserves the right to reveal a member's identity and personal information for legal purposes.

Contacting Us

We can be reached by contacting:

Address: The Omotola Plaza, Allen Avenue, Ikeja

Changes to this Policy

Bodystation reserves the right to change this policy at any time. Please check this page periodically for changes, particularly if you are a previous member and re-joining. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Governing law

This policy and the use of this Site are governed by Nigerian law. If a dispute arises under this policy, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Lagos, Nigeria. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Lagos, Nigeria, under the rules of the Arbitration Act 1996. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.


Bodystation is controlled, operated and administered entirely within Nigeria. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Wholesale Inquiries

Please send inquiries to

Payment Methods
Payment Methods
  • Credit / Debit Cards (via Paystack, available at checkout)

  • Bank Transfer (via Paystack, available at checkout)

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